1. Introduction

Beehive Lane Management Services Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal data when you:

• Visit our website
• Submit a maintenance report
• Register interest in available units
• Contact us by phone or email

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Beehive Lane Management Services Ltd
Beehive Lane Business Estate
Chelmsford
Essex

Email: info@beehivelanemanagement.co.uk

We are the data controller responsible for your personal data.

3. What Information We Collect

Depending on how you interact with us, we may collect:

Contact Information

• Name
• Company name
• Email address
• Telephone number

Property & Enquiry Information

• Size requirements (for unit enquiries)
• Type of business
• Details relating to estate issues

Maintenance Reports

• Description of the issue
• Photographs (if provided)
• Location details

Website Usage Data

• IP address
• Browser type
• Pages visited
• Cookies (see Section 8)

4. How We Use Your Information

We use your personal data to:

• Respond to maintenance reports
• Manage estate-related matters
• Process enquiries regarding available units
• Communicate important estate updates
• Improve our website and services
• Comply with legal obligations

We do not sell your data to third parties.

5. Legal Basis for Processing Under UK GDPR, we rely on the following lawful bases:

• Legitimate Interests – to manage the estate effectively and respond to enquiries
• Contractual Necessity – where processing is required in connection with tenancy or estate arrangements
• Legal Obligation – where required by law
• Consent – where you voluntarily provide information (e.g. enquiry forms)

6. Data Sharing

We may share data with:

• Maintenance contractors (where necessary to resolve reported issues)
• Professional advisers (accountants, legal advisers)
• IT and website service providers

All third parties are required to respect the security of your data and process it lawfully.

7. Data Retention

We retain personal data only for as long as necessary:

• Maintenance records – as required for estate management purposes
• Enquiry data – retained for a reasonable period unless requested otherwise
• Legal records – retained in accordance with statutory requirements

8. Cookies

Our website may use cookies to:

• Improve functionality
• Analyse website traffic
• Enhance user experience

You can manage cookie preferences through your browser settings.

If you use analytics tools (e.g., Google Analytics), you should include a cookie consent banner on the website.

9. Data Security

We implement appropriate technical and organisational measures to protect personal data from:

• Unauthorised access
• Accidental loss
• Misuse or alteration

10. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure (where applicable)
• Restrict processing
• Object to processing
• Request data portability

To exercise any of these rights, please contact us using the details above.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk

11. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on this website.